Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, use the Service, or contact us for support. This includes:
- Account information (name, email address, business name)
- Business data you enter into the Service (inventory, customers, transactions, work orders)
- Billing information processed through our payment provider
- Support communications
We also automatically collect certain technical information when you use the Service, such as IP address, browser type, and usage data, to operate and improve the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your subscription and payments
- Send you transactional emails (account confirmation, billing receipts)
- Respond to your support requests
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Data Storage and Security
Your data is stored in cloud infrastructure with encryption at rest and in transit. We implement industry-standard security measures to protect your information. No system is completely secure, and we cannot guarantee absolute security.
4. Data Retention
We retain your account data for as long as your subscription is active. After cancellation, data is retained for 30 days and then permanently deleted, unless we are required by law to retain it longer.
5. Third-Party Services
We use third-party services to operate the Service, including payment processors and cloud infrastructure providers. These providers have access to your information only as necessary to perform their functions and are obligated to protect it.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to such requests in accordance with applicable law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via notice within the Service. The "Last updated" date at the top of this page reflects the most recent revision.
8. Contact
Questions about this Privacy Policy? Email support@bikesuite.net.